• FAQ

Frequently Asked Questions

Q. What is the check-in and check-out time?
A. Check-in starts from 15:00-18:00 and check-out is until 10:00. If the reservation includes the dinner plan, guests must check in by 18:00 to eat dinner at this property. Guests who check in after this time may not be served dinner, and no refund will be given. If your reservation only includes breakfast, please check in by 21:00. 

Q. Do you have a parking lot?
A. Free private parking is available on site (reservation is not needed).

Q. What is the child rate?
A. All children are welcome.One child under 6 years is charged JPY 2,000 per person per night when using existing beds. One child under 6 years is charged JPY 3,500 per person per night in an extra bed.There is no capacity for extra beds in the room.Any type of extra bed or crib is upon request and needs to be confirmed by management.Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.

Q. Can I pay with credit card?
A. No,Credit card will be used for guarantee purposes only. When settling the bill, the property will accept cash only (in Japanese Yen).

Q. Is there an elevator in the property? 
A.Unfortunately, we don't have an elevator. 

Q. Is there foreign language speaking staff? 
A. We have a staff who can understand a little bit of Chinese and English.